Yes

No

UK Residents Only

You will be given the option to receive an electronic catalogue by email, or to request a hard copy catalogue by post

• Electronic Catalogues

Electronic catalogues are sent by UKPAD to your email address. As the catalogue files can be very large, this option is only recommended for users with broadband internet connections. If you connect to the internet with an ordinary modem, it may be better to request a hard copy catalogue.

Electronic catalogues are sent automatically and you should receive them within 1 hour of your request. Not all auctioneers make their catalogues available electronically.

If the catalogue is available in several different file formats you will be asked to select your preferred format

• What is HTML?

HTML is a format which your web browser understands. For example, this page is written in HTML. If you download a catalogue in HTML format, you will be able to view it using your web browser (ie the program you're looking at now)

• What is Adobe PDF?

You need a program called Adobe Reader in order to view catalogues in this format. When you receive the email from UKPAD with the Adobe PDF catalogue attachment, simply double click on the attachment to view it. If the catalogue does not open, you can download Adobe Reader by clicking here.

• What is ZIP?

ZIP is a compressed file format. Some auction catalogues are compressed or zipped in order to reduce storage space and transfer times. To uncompress the file, you need a utility like WinZip (Windows).

• Hard Copy Catalogues

If you request a hard copy catalogue, a request will be made on your behalf to the auctioneer. UKPAD will make every effort to ensure that your request is made successfully. The auctioneer is then able to forward a catalogue to you when it is available.

Please note that the delivery of hard copy auction catalogues is outside of UKPAD's direct control. UKPAD can request catalogues on your behalf, and auctioneers will service your requests at their discretion.

Firstly, login to your account and check that your postal address and email address are recorded correctly.

• Electronic Catalogues

Electronic catalogues are sent immediately but can be delayed due to their size and problems on the internet

If you do not receive your catalogue within 24 hours it is likely that either your email address is incorrect, or that your email account is unable to receive emails with large attachments. Free email accounts (such as hotmail) will often not accept emails with large attachments; if this is the case, contact your email provider to seek a solution.

• Hard Copy Catalogues

If you asked for a hard copy catalogue, check your request was made successfully by viewing your account activity.

If the auction is still many weeks in the future, the catalogue may not be available yet. In these cases, the auction house in question will treat your catalogue request in their standard manner. This usually means that a catalogue will be forwarded to you when it is available, but UKPAD cannot guarantee the action that an individual auctioneer may take.

If you are concerned that you will not receive your catalogue in time, you should contact the auctioneer directly by telephone.

For security reasons, the forum registration is separate from your UKPAD registration. Registering to use the forum is extremely simple, requiring only a username, password & email address. Your email address is used for account activation & is not publicly viewable.

Your UKPAD login is used to browse UK Property Auctions, request catalogues, receive newsletters and to take advantage of the other services & offers available to registered UKPAD users.

Quick links for your UKPAD account:

• Register with UKPAD
  You need only supply your name, address & email
• Login to your UKPAD account
  Use your email address & password to login
• Modify or view your UKPAD account details
  Use this option to change your postal address, email or password
• Logout of UKPAD
  Recommended before you leave UKPAD if you use a shared computer

Quick links for your forum profile:

• Register for the forum
  You need only supply a username, password & email (for account validation)
• Login to the forum
  Use your username & password; your email address will be kept secret
• Modify or view your forum profile
  Use this option to change your email address or password
• Logout of the forum
  Recommended before you leave UKPAD if you use a shared computer
• Frequently asked questions about the forum
  If you have questions about the forum, please read this.

When you sign-in using your email address and password, your browser can "remember" this information.  Check the box and you won't have to sign in each time you come back to UKPAD

Important: You should always remember, or write down in a safe place, the email address you used to register with UKPAD and your password. For your protection, we may ask you to re-enter your email and password when your access your account.

• Should I check it or not?

If you are concerned that other people might accidentally use your UKPAD account, do not check the "Remember Me" box. Be sure to click "Logout" when you leave your computer. This will ensure you will be asked for your email address and password the next time you access UKPAD's personalised services.

If you use a shared computer (for example: in a library, Internet cafe, university, airport or other common area) DO NOT check the "Remember Me" box.

• What if I change my mind?

You can logout of UKPAD at any time by clicking the "Logout" button on the left hand button bar. Once you've logged out, you can login again and choose whether your browser "remembers" you or not.

• How does it work?

We use something called persistent cookies, which are a feature of modern web browsers. For further information about persistent cookies click here

UKPAD is The UK Property Auction Directory.

ukpad.com is a web property of Hotmat Limited

*In order to answer enquiries as quickly and as efficiently as possible, we ask that you please use the online feedback form, click here

On the UKPAD forum

Click here to ask us your question